Capstone Internship:
Indy Dental Group
Position- Office Manager Intern
Location- 9310 N. Meridian St. Suite 200 Indianapolis, IN 
 Primary Responsibilities:
- Contacting insurance companies about claims that still need paid. 
- Calling patients and letting them know they have a refund on their account/ issuing the refund.
- Contacting patients who are overdue and may want to schedule and appointment. 

Learning Objectives
- I advanced my time management skills by balancing work, my internship, and school work. 
- I enhanced my knowledge of healthcare management by picking up some of the duties of my office manager. 
- I successfully improved my communication skills by calling and talking to patients.

Personal Development
- My time at Indy Dental Group has been very beneficial to me in preparation for my future career. Interning with them has helped me become comfortable in the professional environment. I now feel comfortable working alongside others and communicating professionally. A professional weakness that I plan to work on is confidence. I lack confidence in the professional setting and this is something I plan to work on by setting goals/ milestones for myself. 

Academic Connections
- During my internship, I connected a lot of things to classes I have taken while completing my degree. During my Healthcare Delivery in the U.S. course, we learned about HMO and PPO insurances, this is something I have worked with during my internship. Another thing from Healthcare Delivery in the U.S. is deductibles and maximums, this is also something that I worked with a lot during my internship. 


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